Terms & Conditions
Account & Registration Obligations
All shoppers have to register and login for placing orders on the Site/ mobile application. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.
As part of the registration process on the Site/ mobile application, SSR JUSTCALL PRIVATE LIMITED may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site/ mobile application you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
License & Site access
SSR JUSTCALL PRIVATE LIMITED grants you a limited sub-license to access and make personal use of this site/ mobile application and not to download (other than mobile application) or modify it, or any portion of it, except with express written consent of SSR JUSTCALL PRIVATE LIMITED.
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
Cancellation by SSR JUSTCALL PRIVATE LIMITED / Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
You Agree and Confirm
1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by SSR JUSTCALL PRIVATE LIMITED for redelivery shall be claimed from you.
2. That you will use the services provided by the Site/ mobile application, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
3. You authorize just hap to contact you for any transactional purposes related to your order/account.
4. That you are accessing the services available on this Site/mobile application and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
7. You will provide authentic and true information in all instances where such information is requested of you. SSR JUSTCALL PRIVATE LIMITED reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
All the images of the products that appear on the Website/ mobile application for customer reference only.
Modification of Terms & Conditions of Service
SSR JUSTCALL PRIVATE LIMITED may at any time modify the Terms & Conditions of Use of the Website/ mobile application without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Hyderabad shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by SSR JUSTCALL PRIVATE LIMITED and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Hyderabad. The High Court of judicature at Hyderabad alone shall have the jurisdiction and the Laws of India shall apply.
This User Agreement is effective unless and until terminated by either you or SSR JUSTCALL PRIVATE LIMITED. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. SSR JUSTCALL PRIVATE LIMITED may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to SSR JUSTCALL PRIVATE LIMITED. Upon any termination of the User Agreement by either you or SSR JUSTCALL PRIVATE LIMITED, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. SSR JUSTCALL PRIVATE LIMITED right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website/ mobile application or affect any liability that may have arisen under the User Agreement.